Shipping Policy

01. Overview

This policy applies to physical products purchased through our website where shipping is offered. It does not apply to appointments or services that do not involve the delivery of physical goods.

The delivery estimate, applicable charges, and available shipping options shown during checkout or in your order confirmation should be reviewed before completing a purchase.

02. Shipping Coverage

Shipping is available only to locations supported by our delivery arrangements and displayed as eligible during checkout. Delivery availability may depend on your PIN code and the courier services operating in your area.

If your delivery location is not supported, we may be unable to accept or fulfil the order for that address. Please verify your delivery details before placing an order.

Any changes to shipping coverage will be reflected in the available options on our website where applicable.

03. Order Processing

Orders are processed after successful placement and confirmation, subject to product availability and any required verification. Processing may include order review, packing, and handover to a delivery partner.

• Please provide accurate contact information and a complete delivery address.
• Orders may require additional time during holidays, sales, or periods of high demand.
• If an item is unavailable or an order cannot be fulfilled, we will communicate the available next steps.
• Any processing estimate shown at checkout is an estimate and may vary according to circumstances.

The order confirmation message does not necessarily mean that the order has already been dispatched. Dispatch confirmation or tracking details may be provided separately, where available.

04. Delivery Estimates

Estimated delivery timelines, where offered, will be displayed at checkout or communicated in your order confirmation. Delivery times can vary based on destination, courier capacity, weather, public holidays, and other logistical factors.

Unless a delivery date is expressly confirmed as guaranteed, delivery estimates should not be treated as guaranteed dates. If an unexpected delay occurs, we will make reasonable efforts to share relevant information when it is available to us.

If you need an order by a particular date, please contact us before placing your order to confirm whether the requested timing can be accommodated.

05. Shipping Charges

Applicable shipping or delivery charges, if any, will be displayed during checkout before you complete your purchase. Charges may vary according to the destination, order details, delivery option, or promotional terms.

If free shipping or a shipping promotion is available, the eligibility conditions will be shown with the relevant offer or during checkout.

Any additional charges or changes to an order must be handled in accordance with the terms disclosed to you and applicable law.

06. Order Tracking

Where tracking is supported by the delivery partner, tracking details may be shared after dispatch through the contact information provided with your order.

Tracking updates may take some time to appear after a parcel is handed over to the courier. The availability and frequency of updates depend on the delivery partner's tracking system.

If tracking information is unavailable or appears incorrect, please contact us with your order reference so we can help review the status.

07. Delivery Delays

Delivery may be delayed by circumstances such as severe weather, transport disruptions, public holidays, courier service issues, restricted access to a destination, or incomplete address details.

If a delay occurs, the delivery estimate may change. We will provide available updates where reasonably possible.

If your order appears significantly delayed beyond the estimate communicated to you, please contact us with your order details so that we can review the available information.

08. Address Accuracy and Delivery

Customers are responsible for entering a complete and accurate delivery address, including the recipient's name, PIN code, and a working contact number.

• Review your address carefully before submitting the order.
• Contact us promptly if you notice an error before dispatch.
• Address changes after dispatch may not be possible.
• Delivery attempts and re-delivery arrangements may depend on the courier's procedures.

If a parcel cannot be delivered because of incorrect details, an unavailable recipient, or other delivery issues, please contact us to discuss the available options. Any additional shipping charges will be handled in accordance with the terms disclosed at purchase and applicable law.

09. Damaged, Missing, or Incorrect Orders

If your parcel arrives damaged, an item is missing, or you receive a product different from the one ordered, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order reference and contact details.
• A description of the problem.
• Photographs of the parcel, packaging, shipping label, and product where relevant.
• Any additional information reasonably needed to investigate the issue.

We will review the information and communicate the available next steps, which may include a replacement, refund, or other remedy where appropriate under the purchase terms and applicable law.

Please retain the packaging and relevant delivery information until the matter has been reviewed, where reasonably possible.

10. Contact Us

For questions about shipping, dispatch, tracking, or delivery, please use the contact details published on our website or included in your order confirmation.

When contacting us, please include your order reference and a brief description of your query so that we can assist you.

Practice Address:
Thanabhawan, District Shamli,
Uttar Pradesh – 247777, India