Return Policy

01. Overview

This policy applies to eligible purchases and bookings made directly through our authorised website or practice, where applicable.

Before requesting a return or refund, please review the terms provided at the time of purchase or booking. Product-specific conditions, appointment terms, and applicable consumer laws may affect the outcome of a request.

02. Product Returns

If physical skincare or other eligible products are sold through our website, a return request may be considered where the product is eligible under the terms shown at purchase and applicable law.

For hygiene and product-safety reasons, opened or used skincare and personal-care products may be subject to restrictions. However, such restrictions do not remove any rights you may have under applicable law, including where a product is defective, incorrect, spurious, or materially different from its description.

Please contact us before sending a product back so that we can explain the applicable process and any required documentation. Unauthorised returns may take longer to review.

03. Return Eligibility

Where a product is eligible for return, we may ask you to ensure that the following conditions are met:

• The purchase can be verified using an order confirmation, receipt, or other proof of purchase.
• The return request is submitted within the applicable return period disclosed at purchase.
• The product and its packaging are retained where reasonably possible.
• The reason for the return and any supporting photographs or details are provided when requested.

Products may not qualify for a voluntary change-of-mind return where they have been opened, used, damaged after delivery, or returned without required components, subject to applicable law and the terms communicated at purchase.

These conditions will not be used to deny a remedy required by applicable consumer protection law.

04. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact us as soon as reasonably possible after delivery.

To help us review the request, please provide:

• Your name and order or purchase reference.
• A brief description of the issue.
• Clear photographs of the product and packaging, where relevant.
• Delivery details or other supporting information, if requested.

After reviewing the circumstances, we will communicate the available resolution, which may include a replacement, return, refund, or another remedy as appropriate under the purchase terms and applicable law.

05. How to Request a Return

To initiate a return or report an issue with a purchase:

• Contact us through the contact channel provided on our website or purchase confirmation.
• Include your order reference, purchase date, and the reason for your request.
• Share photographs or other supporting information if relevant.
• Wait for instructions before shipping an item back.
• Retain your return-shipping receipt and tracking details, if applicable.

Return shipping arrangements and costs will depend on the reason for the return, the product, the terms communicated at purchase, and applicable law. We will explain the applicable arrangements when reviewing your request.

06. Refund Processing

If a refund is approved, it will generally be processed through the original payment method where feasible, or through another lawful method agreed or required for the transaction.

The time taken for the funds to appear in your account may depend on the payment provider, bank, or payment method. We will follow applicable legal requirements and communicate any relevant processing information.

Where a refund is not approved, we will explain the outcome and any applicable options. Nothing in this policy is intended to limit a remedy that you are legally entitled to receive.

07. Services and Appointments

Consultations, skin and hair services, laser services, aesthetic procedures, and other appointments are different from physical product purchases. Their cancellation, rescheduling, and refund terms may depend on the service booked and the booking conditions communicated before payment.

• Appointment changes: Please contact the practice as early as possible if you need to reschedule or cancel.
• Advance payments: Any applicable refund or adjustment of an advance payment will be assessed according to the terms disclosed at booking and applicable law.
• Services already provided: Refund requests relating to a completed consultation or service will be reviewed based on the circumstances, the service agreement, and applicable consumer rights.
• Changes made by the practice: If we cancel or materially change a confirmed appointment, we will communicate the available rescheduling or refund options as appropriate.

Because results and individual responses to skincare or aesthetic services can vary, a particular result cannot be guaranteed. This does not affect any rights or remedies that may apply where a service was deficient or not provided as agreed.

08. Exceptions and Legal Rights

Certain items or services may have specific return, cancellation, or refund conditions disclosed before purchase. Any such conditions must be consistent with applicable law.

Nothing in this policy excludes, restricts, or waives consumer rights or remedies that cannot legally be excluded or restricted. Where applicable law provides a remedy for defective, deficient, spurious, incorrectly supplied, or misdescribed goods or services, that law will prevail over any conflicting wording in this policy.

We may update this policy from time to time. The version published on this page should be read together with the terms provided for the relevant purchase or appointment.

09. Contact Us

For questions about a return, refund, exchange, or appointment cancellation, please contact CosmiQ By Dr. Huma Rao through the contact details published on our website or included in your purchase or booking confirmation.

Practice Address:
Thanabhawan, District Shamli,
Uttar Pradesh – 247777, India